Help Center

Orders 


What are Wise-Kids online payment options?
Wise-Kids accepts payments from Visa and MasterCard.


Will I get an invoice?

Your order summary and invoice will be emailed to you once you complete the checkout process. If you did not receive a confirmation email after placing your order, please send us an email at ecs@wisekidstoys.com.


How do I track my order?
Your tracking number will be sent to you in a separate email once your order has been packed and shipped.


How do I cancel my order?
It is only possible to cancel your order if your order has not yet been processed.



Shipping


What is Wise-Kids delivery policy?

Please take a look at our Delivery & Charges section for more information.



Returns


What is Wise-Kids returns & refunds policy?

Please take a look at our Returns Policy for more information.



Accounts


Can I start shopping without registering an account with Wise-Kids?
You must register an account with Wise-Kids before placing any orders on our online shop. However, you can still browse our products and register at anytime without becoming a member before checkout.

Registration is free and there is no obligation to shop after you have registered.

If you are ready, you can register here


What if I forgot my password?
Simply go to the Login page and click on the “Forgot your Password?” link. Follow the on-screen instructions to reset your password. If you have any further issues, please email us at ecs@wisekidstoys.com.


How can I change my email settings?

You can control the emails you receive from us via your email preferences page in your account settings. Please note that even if you choose to unsubscribe from our emails, you can still log into your Wise-Kids account to browse and shop at anytime.


How safe is my personal information when I become a member?

Our members’ safety and privacy are our utmost priority at Wise-Kids. Member’s data will never be sold to or shared with third-party marketers.


Who do I contact for assistance?

If you require assistance or have any questions in regards to our online shop, please email our customer service team at ecs@wisekidstoys.com.





 

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